Welcome to Lomeli Tile Online Store! phone 619-423-3810

Terms and Conditions

Lomeli Tile Designers Website (“LTDsite”). Lomeli Tile Designers provides this Site as a service to its clients. Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").

Terms and Conditions of Sale:
Payment Options
The Site honors VISA, MasterCard, American Express, cashier's checks, for all purchases made through its secure-transactions servers, phone, mailed, or faxed orders.

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Sale Taxes and Duties
Sales tax 8 %, applies only for California residents. Duties for shipments sent outside the US may be assessed by your country. Duties are the responsibility of the buyer.

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Shipping
Shipping costs are calculated automatically by our system according to the weight and shipping address destination. Shipping costs are not included on the product prices listed on the Site. If an address is submitted incorrectly, or the address is changed during the transit of package(s), and there are additional charges made by the freight or shipping company, the additional charge will be charged to customer. Orders with more than 10 boxes may ship via a Freight company. Additional services requested by customer, such as the use of a forklift or inside delivery, may incur additional charges to customer. Lomeli Tile Designers reserves the right to charge your account for charges made above the paid shipping on order.

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Delivery Times and Shipping
Lomeli Tile Designers attempts to ship within 5 business days, unless product is not on stock. Orders placed on weekends or holidays are shipped within the next two following business days. Holidays will delay delivery of items. All orders will be shipped via UPS (United Postal Service) or freight company depending on the package's dimensions and destination. Unless, you specify another carrier, and arrange the pick up.

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Out of Stock Items & Backorders
We attempt to have an accurate and updated inventory of our products to provide you with their availability. In the unlikely case that a product is out of stock, we will notify you by the next business day. At this point, you will have the option to cancel the order or place it on backorder. Most backorders are fulfilled within two to four weeks. Please call us before placing an order if you have any questions about this policy. If you backorder is not completed within the allotted time you may choose to cancel, or continue to wait. You may choose to have Lomeli Tile Designers ship portions of an order, or consolidate the order with the backordered products. Your remaining or complete order will be shipped as soon as the product(s) arrive(s) to our warehouse.

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Guarantee & Return Policy
If for any reason you are not completely satisfied with your purchase, you may return the item(s) to obtain a refund or replacement. Pending availability, we will ship your replacement merchandise within 2 business days after receiving your returned merchandise. All replacement merchandise will ship ground service. No returns or claims may be made on installed material. All product returns must be accompanied with a written statement explaining your dissatisfaction or reason for return. No refunds or exchanges will be accepted after 20 days of invoice date. Item(s) may be returned for refund or replacement subject to the following restrictions:

  1. Carefully package the merchandise, using the original packing as a guide. Send Prepaid and fully insured to: Lomeli Tile Designers,#2285 Main St. San Diego Ca. 92154.  If returning damaged merchandise, you must follow all UPS or Freight Carrier return instructions or any claims will not be honored. Please be advised that carriers have time limits on when to file a claim. At this moment we are not accepting returns made via the US Postal Service.
  2. Any returns are subject to a restocking fee of 15% on all items.
  3. All non product related fees (shipping, transaction, payment processing, and insurance) are not refundable.
  4. All outlet sales and sales with a discount of over 20% are final and no returns are accepted.
  5. Returns of items purchased under a free shipping sale, are subject to the deduction of the original shipping cost from the final refund once it has been calculated accordingly.
  6. In the case that a shipment is undeliverable, refused, or delivered to an incorrect address (incorrect zip code, missing apartment/suite/office number/name, etc.) due to customer error, the customer will be charged for both the original shipment charges and the re-shipment charges. For customers who select to cancel their returned orders, the order will be subject to a restocking fee. Shipping costs cannot be refunded. Refused merchandise at time of delivery will incur return freight charges in addition to the applicable restocking fee. Please note that is the customers responsibility to have the merchandise shipped back to Lomeli Tile Designers.
  7. Refunds will be honored once the merchandise is accounted. No refunds are given for damaged or previously installed merchandise.
  8. All credit card refunds will be applied to the card used for the original purchase. You should allow one to two billing cycles (about one month) for the credit to appear on your statement.

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Colors
We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, as the actual colors you will see depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

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System Availability
Lomeli Tile Designers strives to maintain availability, except during scheduled maintenance periods. Should we experience technical difficulties, Lomeli Tile Designers is not responsible for orders that are not processed or accepted.

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Termination
These terms are effective unless and until terminated by either you or Lomeli Tile Designers. You may terminate this Agreement at any time. Lomeli Tile Designers also may terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, if in Lomeli Tile Designers sole discretion you fail to comply with any termination of the Agreement by either you or Lomeli Tile, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the terms of use or otherwise.

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