Welcome to Lomeli Tile Online Store! phone 619-423-3810

Customer Service

Guarantee & Return Policy

For clarification of your order please call 619-423-3810 9:30 to 5:00 pm P.T.

If you recibed dameged merchandise, we will ask you to send us photos (E-mail: lomelitiledesigners@gmail.com) of brocken items so that they can be replaced at no cost to you.

If for any reason you are not completely satisfied with your purchase, you may return the item(s) to obtain a refund or replacement. Pending availability, will ship your replacement merchandise within 10 bussines days after receiving your returned merchandise. All replacement items will ship ground service. No returns or claims may be made on installed materials. All product returns must be accompanied with a written statement explaining your reason for return. No refunds or exchanges will be accepted after 15 days of the invoice date item(s) may be returned for refund or replacement subject to the following restrictions.

1.- Carefully package the merchandise, using the good packing, send Prepaid to : Lomeli Tilde Designers Inc. #2285 Main St. San Diego Ca. 92154. 

2.- Any returns are subject to a restocking fee of 15% on all items.

3.- In the case that a shipment is delivered to an incorrect address due the costumer error, the customer will be charged for both the original shipment charges and the re-shipment cahrges. 

4.- Refunds will honored once the merchandise is accounted. No refundsare given for damaged or previously installed merchandise.

5.- We will be sending a check to your address if it is agreed in a refund.